SMB Business Owners – What To Do After Your IT Person Resigns

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A fearful prospect for many small and medium-sized business owners is the resignation of their critical IT leader. Perhaps the one person with years of experience and familiarity with your company’s computer network and everything related is leaving. With the dependence all businesses have on technology, the temptation to panic might be understandable. Just keep in mind this is actually a common occurrence. You can take the following steps plus take advantage of available outside help from IT support & services to make as smooth a transition as possible.

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Gather all Pertinent Passwords

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If the time you have with your outgoing IT chief is short, ask for passwords. If best practices have been followed, every essential administrative password is already stored in a password manager or secure password vault. Should that be the case, find out where to access the master password to the password vault. Secure the password file without delay.

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If there is no existing file with all the pertinent passwords, have the employee write them all down, including the IP addresses or URLs that passwords are for. Press the issue of needing every password the IT administrator has used. The following are some examples of the passwords that may need to be collected:

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• Servers
• Network switches
• Firewall administrator
• Domain administrator
• Administrative credentials for cloud services
• Door codes
• PIN codes

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Test All Passwords

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The passwords should all be tested while the outgoing IT employee is still there. What you’re trying to avoid is the time-consuming hassle of getting by without needed passwords. With some systems, the lack of a good password can mean a system reset. Every setting would need to be re-programmed, which can be disruptive and costly to the business. This potential disaster is one of the reasons it’s best to rely on remote IT support & services either wholly or with in-house IT personnel.

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Find IT-Related Documentation

Any documents and notes related to IT should be found and gathered. When one person runs the entire IT department for a small company, finding documentation is usually difficult. The individual may not have considered who might have needed the paperwork since no one else was involved. For business continuity, everything else related to the environment is needed, including network diagrams, equipment inventory, and more.

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Fill in the Gaps

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Have the outgoing IT person write down all they can related to missing documentation. Among other things, the following information is important to avoid a disruptive transition:

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• A network diagram showing where all essential network devices, applications, and servers reside. In the inevitable event when problems occur, this information would help with troubleshooting.
• Detailed procedures for onboarding new employees. What is involved in the setup, such as company email, procurement of a desktop and/or laptop, and a phone extension?
• How are software licenses tracked?
• Where does the Internet circuit enter the building?
• What warranties, maintenance, and support contracts does the company have, and what are the expiration dates?

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Get Help from IT Support & Services  

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Instead of going it alone as you prepare for the loss of a key IT person, bring in an expert from managed IT support & services. A managed IT service provider puts team support on your side and avoids the points of failure that result from having only one IT individual in-the-know.

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Contact the IT Support Experts at Aperio IT

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Aperio IT offers a complimentary on-site network assessment for business owners in Sacramento. Take the first step to avoid the potential disaster from the loss of a one-person IT operation.

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Contact Us Today