All data has to be stored on physical media. These days that often means hard drives on cloud servers. If these hard drives fail between back-ups (or the back-ups have not been done correctly), there can be a need for the data to be recovered from the hard drive itself. This is a very challenging task and you must choose the right partner for the job. With that in mind, here is a guide to finding the best data recovery service in Sacramento CA.
What do you know about data recovery service?
1. Be clear about what sort of data recovery you have in mind
Some data recovery firms are actually firms that specialize in storing your data so that it can be easily recovered if you need it. This will typically be in a secure cloud and/or in an offline vault. Some of these companies may also offer to recover data from hard drives (and other storage media) but this is a separate service.
2. Make sure that the data recovery service works in Sacramento CA
Data-recovery labs are really expensive to run, plus the necessary technicians are in high demand. This means that even large and/or specialist companies are likely to struggle to have more than a handful of locations across the country. If you see a company advertising multiple locations, even if they’re in different parts of the country, then it’s probably a safe bet that those locations are actually drop-off points, not proper data-recovery labs.
There are two reasons why you want to be careful about handing over your precious hard drive to a company that operates this way. The first is that putting an item into transit increases its exposure to physical damage and theft. The second is that any contract is only as good as your ability to enforce it and your ability to enforce a contract is at its highest when you’re dealing with your local courts. If you do business with a company in another area, there’s a very good chance their contract will say that their local courts have jurisdiction over any dispute (for exactly that reason).
3. Check the conditions of their data recovery labs
Part of the reason why data recovery labs are so expensive to run is that they need to be kept extremely clean. The industry standard is ISO 5 Cleanroom and some labs even go one better and adhere to ISO 4 Cleanroom.
Data recovery labs also need to be extremely secure. In addition to taking effective measures to deter physical attacks (including, and perhaps especially, theft), they also need to be in safe environments. In other words, they need to be sited in locations that have minimal risk of civil disturbances and natural disasters.
4. Clarify how the company bills for its services.
What you would like to see is a free, no-obligation, diagnosis and quote with an agreement that you are only charged if the data recovery service can actually recover the data (at least to the extent they say they can). You should also get clear guidance on how long the process will take (which may depend on how much you are willing/able to pay) and how your data will be returned to you (e.g. on physical media or electronically).
What you absolutely want to avoid is setting up a situation in which it’s in a company’s financial interest to “have a go” at recovering your data and charging you regardless of the result, possibly even increasing the amount they charge you without anything to show for it. This is, of course, bad at the best of times and it’s even worse when it comes to data recovery as this really is a task where you need to get it right the first time because if you don’t you’re probably not going to have another shot, or at least not a good one.
5. Vet the company’s credentials
Basically, you’re looking for one or both of two things. Firstly, you want to see that a company has been in business for a long time. Secondly, you want to see relevant accreditations. Ideally, you’d like to see both, but at least one is mandatory. The reason for this is that data recovery is not just an extremely detailed task, it’s also one with a lot of variables. In particular, there are significant technical differences between hard drives from different manufacturers and these will heavily influence what approach is used for any given problem. Choosing the wrong one may not just do no good, it may actively harm the data on the hard drive.