Choosing the right VoIP service partner is key to making your VoIP implementation a success. With that in mind, here is a quick guide to finding the best VoIP service partner in Yuba City.
1. Decide how you want to implement the necessary infrastructure
Unless you have significant spare capacity in your current infrastructure, then you’re going to need to look at upgrading it, probably quite extensively. In principle, you have three options. You can host everything in-house and run it yourselves. You can have managed to host and a separate VoIP service contract or you can look for a VoIP service vendor which can also manage your hosting.
Full self-hosting is probably only going to be feasible for larger SMBs and even then it may not be desirable. If not, or if you’re already using managed hosting, then you may wish simply to increase your service agreement. If, however, you’re wholly or mainly in the public cloud then the simplest option is probably going to be to use a VoIP service vendor who will take care of your hosting for you. You might even want to consider this if you already have managed to host as it can be more convenient overall.
2. Decide whether or not you want to buy VoIP handsets
There are basically two ways for end-users to access a VoIP service. These are softphones and VoIP handsets. If you use a softphone, it will be provided by your vendor. You should, however, test it thoroughly to make sure that you’re happy with it before you commit. VoIP handsets can be bought on their own or bundled as part of a contract. If you prefer the latter option then it’s advisable to consider the available choices when looking at VoIP service vendors.
3. Decide whether or not you also want Fax over IP (efax)
It’s probably safe to assume that most, if not all, VoIP service vendors will also support fax. They may not, however, all support it equally well. In principle, you could use a VoIP service vendor and a separate vendor for Fax over IP. In practice, it often works out more economical, as well as more convenient, to give as many of your customers as possible to a single vendor and make your organization highly valuable to them.
4. Decide what VoIP services you need and want and at what point in time
Implementing a basic VoIP service (essentially a close copy of the regular telephone service) will give you the benefit of lower calling charges but very little else. For some SMBs, this is irrelevant, at least in the early days. For others, however, VoIP could be a way to streamline business processes and thus deliver more cost savings and/or more value.
Most VoIP service vendors are likely to support popular services such as conference-calling, video-calling, and call-recording, but if you want to push much further than this, then your choice of VoIP service vendor may be more restricted. You would then have to decide how quickly you wanted to implement them and what that means for your initial choice of VoIP service vendor.
For example, if you wanted to implement advanced functionality immediately, or at least very quickly, then you’d need to make sure that your initial VoIP service vendor could support your requirements. If, however, you were looking to move to a slower timetable, then you might consider using another VoIP service vendor in the beginning (for example to get the very best deal on call costs) and then switching later.
There are, however, a couple of potential drawbacks to this approach. The first is that any change has the potential to be at least somewhat disruptive. It’s, therefore, best to keep them to a minimum unless there is a very good reason for them. The second is that your second VoIP service vendor will have less opportunity to learn about your company and your systems before they start implementing the extra functionality.
5. Decide what minimum service standard you expect
In the context of VoIP, service standards can be defined as overall call quality, security and compliance, and service and support. All three matter and as such should be backed by contractual guarantees. Remember, however, that these guarantees only have real-world meaning if they can be enforced in the real world. This is a strong argument in favor of sticking with VoIP service vendors in Yuba City (or at least near Yuba City) who are answerable to the same courts and regulators as you.
If you’d like to speak to one of the best VoIP service partners in Yuba City, please click here now to contact Aperio.IT.
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