First of all, define your needs and wants
Here is what you need to understand about working with a managed cyber security provider, over the long term, they can save you time, stress and even money. In the short term, however, the initial migration will typically require some investment of time, effort and sometimes money.
This means that you’ll want the relationship to last over the long term and that means you need to know exactly what you want to get out of it so that you can pick the managed cyber security provider which is most likely to be able to provide it.
Take this selection process as an opportunity to look at past issues, survey your current IT infrastructure landscape and think about where you want to go in the future. See how your cybersecurity looks and feels to staff in all areas of your organization and at all levels.
Remember, security processes only work if people actually follow them and the easier you make it for all staff to follow good processes, the more likely it is that they will do so. This means that it can be very helpful to ask ground-level staff how they really feel about the processes currently used in your organization and if there’s anything that could be done to make them easier to follow.
Secondly, think about what kind of an organization you are
What is the size of your organization and how likely are you to scale up or down in the near future? Do you regularly need to use remote workers and/or freelancers? Is it important to you that your managed cyber security provider understands your specific industry niche or just that they have a good attitude towards SMBs in general? In other words, that they see SMBs as valued customers not just as a way to keep the money coming in while they chase corporate clients. These are all factors that may influence your choice of provider.
Thirdly, decide what level of help you are going to need
There are basically three key ways a managed cyber security provider can help your organization. The first is just by doing what their name suggests and managing your cybersecurity. In other words, carrying out routine tasks such as access management and service monitoring.
The second is by assisting you with troubleshooting when security threats are detected. Please be aware that many managed cyber security providers offer this as an add-on service, for which extra payment is required. This makes sense if you consider that effective monitoring, which is basically the core of a managed cyber security provider’s service, should minimize the number of security alerts you receive, but unless you are aware of this in advance (and budget for the possibility), then it may come as a nasty shock if the situation arises (which it probably will because that is the nature of modern business).
The third is by guiding you in the overall management of your cyber security. The best managed cyber security providers always have their ears to the ground and hence are very much the first to hear about any new developments in the world of cyber security and if they know your business, they can use this knowledge to guide you as you move forward with your business.
Fourthly, decide if you’re confident enough to go global or if it would be better to stay local
There are managed cyber security providers literally all over the world, so, in principle, you can contract with a managed cyber security provider pretty much anywhere you like. In practice, there’s a lot to be said for staying local. First of all, being in the same geographical area can make it much easier to develop a good, working partnership. In particular, you avoid issues with time zones, language barriers and cultural issues.
Secondly, it ensures that you and your managed cyber security provider are both working under the same set of laws and come under the jurisdiction of the same local courts. This can put you in a much stronger position if any disputes do arise.
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