Make sure that a company really does have a data lab in Sacramento
Some data recovery services will have a mixture of customer service points and proper data recovery labs. They are almost certainly going to have a lot more customer service points than they are proper data recovery labs for the simple reason that customer service points are a whole lot easier to set up and staff.
As a minimum, a customer service point just has to serve as a place where customers can drop off hard disks and complete any necessary paperwork. They may, however, go a bit further and undertake some basic triage and possibly some minor repairs, basically anything you can do with software.
What they will definitely not do is open up a hard disk and perform any physical repairs necessary to allow the data on it to be recovered by software. The reason for this is that literally just one spec of dust can damage a hard drive beyond any hope of repair. This means that hard drives can only be opened in an extremely hygienic environment (as in ISO 5 Cleanroom hygienic) and creating this sort of environment is expensive.
Additionally, setting up and maintaining a proper data-recovery lab involves ensuring the highest levels of security, both physical and digital. This involves investing in physical protection, technology and, of course, highly-skilled human staff in addition to the highly-skilled technicians who will be needed to perform the data recovery.
In short, if a data recovery service is advertising that it has multiple service locations, it’s probably a safe bet that almost all of them are customer service points and only a few are actual data recovery labs, maybe even only one. You want to know which one that is and where it is.
You also want to know where a company’s legal headquarters is located or, more accurately, you’ll want to ensure that any contract is based on Californian law and under the jurisdiction of Californian courts. This can make it much easier to enforce if the need arises.
Make sure that a data recovery service can handle the types of media you have
If you have traditional (mechanical) hard drives formatted in a standard manner (e.g. MS Windows) then you will have plenty of choice. If, however, you have SSDs/flash drives, Mac disks and other niche media then your choice may be more limited.
Another good reason for making sure that you really are dealing with Sacramento data recovery services is that you want to keep your hard drive as close to home as possible. The further it has to travel, the more chance there is that it will be further damaged or even stolen. Remember that if data has a value to you, then it has a value to thieves, even if it’s only for ransom. This is particularly true if the loss of the data could lead you into trouble with regulators.
Make sure that the data recovery service works on a no-fix-no-fee basis
You generally want to bill on results rather than effort if at all possible and this is particularly important in the case of Sacramento data recovery services because companies “having a go” at recovering your data can do a lot of harm. In fact, they might even damage your hard drive to the point where it becomes impossible to recover the data, or at least the same percentage of data.
In short, you want any potential data-recovery service to “declare its hand” before you decide whether or not to go ahead and use them. Basically, you want to know what they think is wrong, what they can do to fix it, how much of your data they think they can recover and what it will cost to do so. The charge may vary depending on how quickly you need (or want) your data, this is perfectly standard, but you should only have to pay anything if the data recovery service can actually make good on its stated intentions.
If you’d like to talk to one of the best Sacramento data recovery services, please click here to contact Aperio.IT.
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