Six steps to finding one of the top IT managed service providers in Sacramento
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IT managed service
providers have become a lifeline for many SMBs. For many of their clients,
switching to IT managed services is one of the rare instances in life, when
convenience may come at a discount rather than a price premium as good IT
managed service providers can often run services more efficiently than their
The keyword in that sentence,
however, is “good”. As the IT managed services industry has expanded, the
quality of managed IT service providers has become more varied. Obviously, you
want to work with one of the top IT managed service providers in Sacramento, so
here are six tips as to how to go about finding one.
First of all, make sure you actually need IT managed services
This may seem a
strange comment to make given the opening paragraph, but IT-managed services
are not necessarily the right approach for everyone. If you have your own
in-house IT team and just need a bit of extra help now and then, perhaps with
particularly challenging issues, then you might be better with a technical
support service. If you’re concerned specifically about cybersecurity, then you
might be better with a managed IT security service.
If you’re not sure
what you need, then you need to go back to the drawing board and possibly bring
in an external consultant to guide you through the process of mapping out your
needs and wants and thinking about what would be the best approach to having
Secondly, make a list of IT managed service providers in Sacramento
The key point to note
here is that search results are quite likely to include IT managed service
providers which sell services into Sacramento but are not actually in
Sacramento. You might be willing to stretch a point if there are near
Sacramento (however you define near), but they could quite easily be on the
another side of the country (or overseas) just offering remote support. That may
be fine if you’re just looking for remote support, but it can be very
inconvenient (not to mention very expensive) if you later decide that you do
need on-site assistance.
Thirdly, take a good look at their websites
A good business
the website should give you enough information about a company to make an informed
decision on whether or not you want to go any further. When it comes to managed
IT services in Sacramento, there are three factors that are likely to play a
strong role in your decision.
Firstly, their range
of services. Right now, you may only need managed IT services, but you might
find it useful to partner with an IT managed service provider who can offer
additional services which you might need (or just want in the future).
Secondly, their accreditations, and thirdly the length of time they’ve been in
business. Companies that have managed to last over years and decades tend to
be ones that know how to manage their finances and how to keep their customers
happy, both of which are definite pluses for a potential IT managed services
It’s also a good idea
to see if they can demonstrate any experience with SMBs in general and with
your industry in particular. If an IT managed service provider mentions on its
website that it is active in the SMB market, then it’s a good sign that they
see SMBs in a positive light rather than just as a way to generate income while
they hustle for corporate clients.
Fourthly, get some more detailed information about the companies
By this point, your
the initial list of internet search results should have been reduced to a much
a smaller number of serious contenders. Now you want to get more detailed
information about their pricing structure and what each pricing option
includes. You also want to find out about their general approach towards
service, for example, would you be assigned an account manager, what are their
customer-support procedures, their SLAs, and how they are measured?
Fifthly, send in a request for a proposal to the companies which give the best response
By this point, your
the list should only contain a handful of potential IT managed service providers in
Sacramento, which looks like they could be an excellent fit for your company.
Now you want to start digging into the details of what they can offer to see
which one looks like it could be the absolute top match.
Last but not least, have an interview with the best candidate(s)
You do want to speak
to your potential, IT managed service provider(s) in person before you seal the
deal. This is about more than just fine-tuning the details, it’s about making
sure that you feel comfortable with their company culture.
If you’d like to speak to one of the top IT managed service providers in Sacramento, please click here now to contact Aperio.IT.